1. Delivery notifications

After you have placed your order through our website and your parcel has been dispatched from our warehouse, an email notification will be sent to the address you have specified. This email contains the delivery confirmation to the address used during checkout and a tracking number (if applicable) so you can check where your parcel is.

2. Delivery timescales

2.1 UK delivery timescales
The estimated delivery timescale for UK Mainland orders is between 1 to 5 working days*, depending on the shipping method chosen.

2.2 International delivery timescales
The estimated delivery timescale for all international orders is between 5 to 25 working days*, depending on the destination country.

*estimated time of arrival, delays may occur outside of our control.

3. Delivery services

We use Royal Mail for all UK and outside EU deliveries.

For European Union orders, we use a number of couriers, and the exact courier will be shown at checkout.

4. Delivery prices

We offer affordable shipping services for all domestic orders.

4.1 UK Mainland delivery
Standard UK (3-5 working days) – £1.55 / Free for orders over £20

4.2 International delivery
International Standard Tracked/Signed: exact price will be shown at checkout.

5. Lost parcels

On very rare occasions parcels can get lost during transit. This is totally random and out of our control. If more than 20 working days have passed since the dispatch date, a parcel will be considered lost during transit. We will file a case with our delivery partner to try and locate the parcel. This process can take up to 2 weeks and once our delivery partner has confirmed the parcel is lost, we will then offer a full refund or send a replacement.

6. Customs fees

Please note that all extra charges, such as import fees and VAT are set by each country, and we have no control over these fees. Depending on the value of your order, you may be asked to pay a customs fee before your parcel is delivered. Please check your local customs information to find out more about import fees.

EU orders: All orders from the European Union are dispatched from EU, therefore you will not be asked to pay any customs fees upon receiving your order.

This page was last updated on 18 July 2024.