Help Centre (FAQ)

Once your order has been processed and shipped, you will receive an email confirmation automatically.

You can check the status of your order on the 'Check order status' page. If your parcel has a tracking number, it will be shown there.

If your order has not been dispatched yet, please contact us immediately to request a change to your shipping address. Once your order has been dispatched, we will be unable to make any changes.

Unfortunately, no. Due to the nature of our business, most orders are made to order, which means it can take up to 2 business days to complete your order.

If your chosen shipping method includes tracking, the tracking number will be provided in the dispatch confirmation email. Alternatively, you can check the status of your order using the button below.

We ship our products from both the UK and the EU. International (outside the EU) orders are sent via Royal Mail, and we ensure that your order is processed as quickly as possible. Orders within the EU are sent with a variety of carriers. The exact carrier will be shown during checkout.

Delivery times can vary depending on the destination country, customs, holidays, and other unforeseen events that may cause delays.

For packages sent via International Standard/Tracked delivery, the average delivery time is 7-12 business days to Europe and the US, and 15-25 business days to the rest of the world. Depending on your location, these estimated times may be longer or shorter.

If you're outside the EU, VAT taxes and other customs processing fees may apply in your home country.

UltraGuardz has no control over the import or customs fees imposed by your country. We cannot and will not be held responsible for these charges.

Additionally, legal obligations require us to accurately declare shipment values.

Whether you purchase 1 product or 100, you will only be charged for shipping once.

We accept most credit/debit cards, PayPal, Apple Pay and Google Pay.

You can pay either using your PayPal account or with a credit card without needing a PayPal account.

First, ensure you have sufficient funds in your account. If your card is still declined, try using a different card or an alternative payment method.

😳 No. It's [year].

A skin is a fashionable and premium wrap crafted from high-quality vinyl, designed to safeguard your device against scratches, dust, and minor impacts. It enables you to maintain the original sleekness of your device while adding a touch of individuality, allowing you to use it almost as intended by the manufacturer, without the bulk associated with traditional cases.

Please visit our How-to page by clicking the button below. We provide instructional videos for nearly all devices. If you cannot find your exact device, please select the most similar one. For further assistance, feel free to contact us.

Simply put, no.

Sometimes, a skin might be mistaken for a "skin case," which refers to a very thin phone case.

However, a skin is not a case.

Depending on the thickness of the skin, it may be possible to use a case over it. However, using a case over the skin could potentially damage the skin itself.

Yes, all skins are meticulously cut to precisely fit your device, providing access to buttons, ports, and cameras.

Nope. While the skin provides some scratch protection, dropping your device wrapped in a skin from a height of 6 feet may still result in needing a screen replacement.

We are pleased to offer a full refund for unused items returned to us.

To initiate a return, please click the button below and complete the return form.

Our return window spans 14 working days from the date you receive the product. You are welcome to send back the unused skin for a refund.

We do not provide free returns, and unless the skin was faulty or the wrong product, UltraGuardz will not cover the cost of return shipping. The responsibility for return shipping costs rests entirely with the buyer.

To initiate an exchange for an item, please complete the form by clicking the button below.